Question 1

What materials do you supply?

Accepted Answer

Our documented range covers packaging paper, office paper, antistatic materials, plastic film, rubber board, printing paper, plated-product packaging paper and creped cushioning paper. Ask about the specific grade and application.

Question 2

Can size, material, color or processing be customized?

Accepted Answer

Customization is supported. Send your target dimensions, material, color and intended use so the available options can be confirmed.

Question 3

Can you provide samples?

Accepted Answer

Yes. Share the product and intended application so the appropriate sample can be discussed.

Question 4

Are technical data sheets or test reports available?

Accepted Answer

Technical data sheets and test reports are not currently provided. Ask about the product details you need before ordering.

Question 5

What applications are these materials used for?

Accepted Answer

These materials serve garment production and related industrial paper applications. Product pages describe the uses available for each material.

Question 6

What is the minimum order quantity?

Accepted Answer

The stated minimum order quantity is 12 metric tonnes. Confirm the applicable quantity for your selected material and specification when requesting a quote.

Question 7

Is tiered pricing available?

Accepted Answer

Yes. Share your material and quantity for a quote based on the requested volume.

Question 8

Does a quoted price include packaging, shipping and taxes?

Accepted Answer

Packaging, shipping and taxes are excluded from the stated price. Confirm the complete commercial terms in your quotation.

Question 9

Are bulk or long-term pricing arrangements available?

Accepted Answer

Bulk and longer-term pricing can be discussed. Confirm the terms for your order.

Question 10

Can prices change with raw material or exchange-rate movements?

Accepted Answer

Yes. Pricing may change with raw material costs or exchange rates; request a current quote.

Question 11

Can samples be shipped?

Accepted Answer

Yes. Confirm the destination, selected material and sample arrangement with the team.

Question 12

Are samples charged, and are charges refundable?

Accepted Answer

Samples are charged. Refund terms are not specified; confirm them before requesting a sample.

Question 13

What is the sample lead time?

Accepted Answer

Allow about one week for a sample, subject to the selected material and destination. Confirm the schedule when requesting it.

Question 14

Can a custom sample be approved before a production order?

Accepted Answer

Yes. A custom sample can be reviewed before moving to a production order.

Question 15

How are the sample and production specification aligned?

Accepted Answer

The sample and production specification are aligned. Confirm the agreed specification and approval criteria for your order.

Question 16

How is production lead time determined?

Accepted Answer

Lead time depends on the product and order quantity. Share both so a schedule can be confirmed.

Question 17

How is a bulk-order delivery schedule confirmed?

Accepted Answer

Bulk-order timing is discussed during order planning. The actual schedule is confirmed for each order.

Question 18

Can an urgent production request be discussed?

Accepted Answer

Yes. Share the required date and quantity so availability can be confirmed.

Question 19

Can you provide production progress updates?

Accepted Answer

Yes. Progress updates can be discussed for an active order.

Question 20

Is there a quality-control process?

Accepted Answer

A quality-control process is in place. Ask which checks apply to the selected material.

Question 21

Can a third party inspect the goods?

Accepted Answer

Yes. Discuss the inspection scope and timing before placing an order.

Question 22

Do you provide quality inspection reports?

Accepted Answer

Quality inspection reports are not currently provided. Confirm any required documentation before ordering.

Question 23

How are quality issues handled?

Accepted Answer

Raise the specific order and product details with the team so the issue can be discussed.

Frequently Asked Questions